• Routing towards the workstations following rules based over time slots, calendars, service levels SLA and operators' expertise
  • Unanswered calls management with arrangement for recalling
  • Analytic database containing data related to traffic, consultable by the user in order to fulfill reports and indicators
  • Graphical visualisation real-time of workload for each operator

Reserved area access




CER / Cierreffe
Exhibo / Irbema

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